Why Practices Switch to Salyx RCM
Billing problems tend to build slowly: a few more denials, older A/R, a key biller out sick. Here is how to tell it is time for a change, and what switching to us actually looks like.
Signs It's Time to Switch
If several of these sound familiar, your billing setup is likely costing you revenue.
Denials keep coming back
The same denial reasons show up month after month, and nobody has time to fix the root cause.
A/R keeps getting older
Claims past 90 days are growing, and follow-up happens only when someone has spare time.
Everything depends on one person
When your biller is out or leaves, claims stop going out and knowledge walks out the door.
You cannot see clear numbers
You do not get regular reports on collections, denials and A/R, so problems surface late.
Paperwork gaps on DME claims
Orders, proof of delivery or CPAP compliance records are missing when a payer asks for them.
Slow answers from your vendor
Questions sit for days, and you rarely talk to the same person twice.
In-House vs. Outsourced vs. Salyx RCM
A plain comparison of how the three setups usually work day to day.
| In-house team | Typical outsourced biller | Salyx RCM | |
|---|---|---|---|
| Staffing | You hire, train and cover for billers yourself | A shared team, often with rotating staff | A team that learns your practice and payers |
| Specialty knowledge | Depends on the person you hire | Often general, not DME-specific | DME focus plus 15+ specialties, including CPAP, oxygen, CGM and power mobility |
| Denial follow-up | Done when time allows | Varies by vendor | Worked by denial reason, with root-cause fixes |
| Reporting | Built by hand, if at all | Standard reports | Regular reports on collections, denials and A/R |
| Software | Your system | Sometimes requires moving to theirs | We work in your existing software |
| Coverage | Gaps during leave and turnover | Depends on contract | Backup built into the team |
| Security | Your own policies | Varies | HIPAA-aligned processes; ISO 9001 and 27001 certified |
Weighing the options in detail? Read our in-house vs. outsourced medical billing checklist.
What Switching Looks Like
Most practices are fully live typically within weeks. Here is the path.
Free billing audit
We review recent claims, denials and A/R to find where revenue is slipping.
Access and setup
We get secure access to your software and clearinghouse and confirm payer enrollments.
Planned handoff
We agree on a start date, take over new claims and review open A/R from your old setup.
Steady reporting
You get regular reports and a direct contact for questions.
What You Keep
Switching billing partners should not mean starting over.
Your software
We work inside the billing system or EHR you already use. No forced migration.
Your data
Claims, records and reports stay in your system, and you keep full access.
Your patient relationships
Your front desk and patients keep working with you. We handle the billing behind the scenes.
See How Other DME Suppliers Made the Switch
Read how suppliers cleaned up denials, recovered aging A/R and steadied cash flow with Salyx RCM.
Questions About Switching
What practices usually ask before they make the move.
Will switching billing companies interrupt my cash flow?
We plan the handoff so claims keep going out. Your current team or vendor finishes their open work while we set up access, review open A/R and take over new claims on an agreed date, so there is no gap in submissions.
How long does it take to switch to Salyx RCM?
Most practices are fully live typically within weeks. The timeline depends on your software access, payer enrollments and how much open A/R needs to be reviewed at handoff.
Do I have to change my billing software or EHR?
No. We usually work inside the system you already use, including common DME and practice management platforms. Your data stays in your system.
Who owns my data and reports?
You do. Your claims, patient records and reports stay in your software, and you keep full access at all times.
What happens to claims my old biller already sent?
We review open claims and aging A/R at handoff, then follow up on what is still unpaid so older balances are not left behind.
Can you work alongside my in-house staff?
Yes. Some practices keep front-desk or intake staff and hand us claims, posting, denials and A/R. We set the split of work with you up front.
Is my patient data secure with an outsourced team?
Our team follows HIPAA requirements, and Salyx RCM is ISO 9001 and ISO 27001 certified. Access is limited to the people who work on your account.
Ready to See What Switching Would Look Like?
Start with a free billing audit. We'll show you where revenue is being lost and how a handoff to our team would work for your practice.